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Delivery Information

Free Standard Delivery on Any Retail Order to the United Kingdom*

Siiren is proud to offer total worldwide shipping solutions, no matter how large or small your consignment. When ordering with Siiren Fair-trade super store you can always have total piece of mind that your order will be fully tracked and insured from the moment it leaves our premises. When your order is dispatched via our courier or with Royal Mail, we will automatically obtain a unique tracking number for your consignment giving you 100% piece of mind knowing that we can trace your item at a moments notice.

MAINLAND UNITED KINGDOM

We offer a number of different delivery options which will be outlined below.

Our standard option is FREE UK* standard delivery on any item.

This service will take approximately 3-5 days for your delivery to arrive. This service will be dispatched using a standard courier service which is fully tracked and insured.

Our expedited Courier service offers a Guaranteed delivery within 48 hours** and will be charged at a flat rate of £ 8.95 through to £79.95 depending on the product size and weight. The basket will automatically inform you of the cost before checking out. This fully tracked and insured service will be treated as a priority package.

Upon dispatch of your goods our chosen courier will send you a text message and/or Email. This is just a courtesy message informing you that your parcel is in their possession and instructing you of the planned delivery date. On the day that the courier has told you your parcel is out for delivery please look out for an email and/or Text message as they will text you with the EXACT 1 hour slot they plan to deliver. This will save you the hassle and stress of hanging around for a courier all day long! If for any reason you miss your time slot the courier will attempt delivery twice more and you can arrange this via the email or text message you receive.

Smaller items which are generally under 60cm in length and less than 2kg in weight will be sent via a Royal Mail First class recorded delivery service. Royal Mail tracking is slightly different and will show a live data stream but will only disclose that your item is currently out for delivery or has been collected by a neighbour for example.

Our pallet delivery service is used for large items for example our garden furniture or extra-large wooden statues. This service takes around 3 – 5 days for delivery. You, the customer will be unable to trace the item personally through our pallet network, but by simply phoning our customer service team on 01803 813318 our representative will find you the live information and whereabouts of your pallet.

 

These delivery times are exclusive of weekends and public holidays.

*Free UK delivery and expedited delivery Excludes Channel Islands, Northern Ireland and Scottish Highlands owing to courier surcharges and time restraints. When checking out our system will inform you if your post code is liable for a courier surcharge.

**Expedited orders must be placed before noon of that day to qualify for the guaranteed 48 hour delivery. Orders placed after this may not make the courier collection for that day and may take slightly longer to arrive.

***All Wholesale orders that meet the £500+VAT minimum spend are exempt from shipping fees, unless the address falls under a postcode with a delivery surcharge. We offer no Express Delivery option for trade orders. Please allow a minimum of 3-5 working days for a Wholesale order to be delivered.


The following postcodes fall within the Scottish Highlands and Islands area. This is classed by our courier as a remote location and a surcharge is applied by them. If you have one of these postcodes please ensure to select the correct delivery zone. Please note we also cannot offer next day services to these post code regions.

Scottish Highlands postcodes are:

AB31, 33-38, 41-43, 44-56
FK17-99
G83
IV1-28
IV30-39
KW1-14
PA21-33
PA35-40
PH18-26
PH30-42

Scottish Islands postcodes are:

HS1-9
IV40-51
IV55-56
KA27-28
KW15-17
PA20
PA34
PA41-48
PA60-78
PH42-44
ZE1-3

European Union Including Ireland

For most parts of the European Union our couriers offer a 3-5 day delivery service as standard on any consignment over 60cm in length and or 2kg in weight.

Upon dispatch of your goods our chosen courier will send you a text message and/or Email. This is just a courtesy message informing you that your parcel is in their possession and will be delivered shortly.

Any package sent within the European union under 60cm and/or weighing less than 2kg will be sent via Royal Mail Registered delivery. This offers equal insurance and tracking facilities to that of our courier and will normally take within 3 - 5 days for your consignment to be delivered.

These delivery times are exclusive of weekends and public holidays.

For customers outside the UK, specific postage costs for each product will be available as you add your required product to the basket

Worldwide Including U.S.A & Canada

For most parts of the worldwide destinations, our courier Fed Ex offers a 4-5 day delivery service as standard on any consignment over 60cm in length and / or 2kg in weight.

Upon dispatch of your goods our chosen courier will send you an Email. This is just a courtesy message informing you that your parcel is in their possession and will be delivered shortly.

Any package sent to worldwide that is under 60cm in length and/or weighing less than 2kg will be sent via Royal Mail Registered delivery. This offers equal insurance and tracking facilities to that of our courier and will normally take within 5 - 7 days for your consignment to be delivered.

These delivery times are exclusive of weekends and public holidays.

For customers outside the UK, specific postage costs for each product will be available as you add your required product to the basket.